Never before the aircraft is confirmed. We hold the aircraft with the operator first, send you the tail number, operator name, type, year and, where it holds one, the operator’s safety audit status, and only then issue an invoice or a wallet address.
For a departure more than a week out, operators typically want payment 72 hours before wheels-up. Inside that window, payment clears before dispatch of the flight documents. There is no deposit to get a quote and no retainer to talk to us.
If you cancel, the operator’s cancellation terms apply — and you see those terms in writing before you pay, not afterwards. If the operator cancels or the aircraft goes technical, you are refunded in full through the channel you paid, or moved to a replacement aircraft. That choice is yours.