Privacy policy

Discretion is part of what you are buying, so this policy is written to be read rather than to be technically compliant and unreadable. If anything here is unclear, ask us.

1. What we collect

When you send a charter request we collect the departure and destination you enter, the dates, the number of passengers, your name, the contact details you choose to give us, and anything you write in the message field. We also record which page the request came from, the language of the site, an irreversible hash of your IP address and your browser user-agent string.

The IP address is hashed rather than stored, because we need it only to rate-limit abuse and never to identify you. If you go on to book a flight, the operator will require each passenger’s full name, date of birth, nationality and passport details, which aviation authorities oblige them to hold.

2. Why we hold it, and on what basis

We use your request to source aircraft, quote you and arrange the flight — that is the performance of a contract, or steps taken at your request before entering one. We keep request records to run the business: understanding which routes are in demand, and identifying abuse of the enquiry form. That is our legitimate interest, and it is balanced against your privacy by holding the minimum needed to serve it.

3. Who sees it

Your broker, and — once you decide to book — the operator flying you. Nobody else. We do not sell your data, we do not share it with advertising networks, we do not add you to marketing sequences, and we do not publish or resell itineraries.

The technical services that make the site work necessarily process some of this data on our behalf: our hosting provider, our email delivery provider, our database provider, and the messaging platform you choose to contact us on. Each acts on our instructions and none is permitted to use your data for its own purposes. When you message us on WhatsApp or Telegram, that conversation is also subject to the platform’s own privacy policy, which we do not control.

4. How long we keep it

Enquiries that do not become bookings are kept for 24 months and then deleted. Records relating to flights actually flown are kept for as long as tax, accounting and aviation record-keeping obligations require, which is typically seven years.

5. Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, or object to our use of it. Where we rely on your consent, you can withdraw it at any time. Depending on where you live you may also have the right to complain to a data protection authority.

Write to [email protected] and we will respond within 30 days. There is no fee, and you do not need to explain why you are asking.

6. International transfers

Charter is an international business and your data may be processed outside the country you live in — in particular by the operator flying you, who may be established anywhere. Where that happens we rely on the transfer being necessary for the performance of your contract, or on appropriate safeguards where the law requires them.

7. Security

The site is served over HTTPS and enquiry data is transmitted encrypted. Access to stored enquiries is limited to the people who need it to do the work. No system is perfectly secure; if a breach affecting you occurs we will tell you and the relevant authority within the time limits the law sets.

8. Changes and contact

If this policy changes materially we will update the date at the top of this page. For anything to do with your data, contact [email protected].