Legal
Terms of business
Last updated 9 September 2026
1. Who we are and what we do
Fifteen Jets (“we”, “us”) is an air charter broker. We arrange flights operated by third-party air carriers holding a valid air operator certificate issued by their national aviation authority. We do not own, operate, maintain or crew aircraft, and we hold no air operator certificate of our own.
The contract of carriage for every flight is between you and the operator. We act as your agent in sourcing and arranging that carriage. The operator’s own conditions of carriage apply to the flight and are provided to you before you pay.
2. Quotes and prices
Prices published on this site are indicative estimates, not offers. They are provided so you can judge the order of magnitude of a trip and are calculated from typical market rates for the aircraft category, the great-circle distance and standard ground handling. They exclude value-added tax where it applies, de-icing, peak-period surcharges and any service you add later.
A quote we send you in response to a request is a firm price for a specific aircraft from a named operator, valid for the period stated in it, and subject to the aircraft remaining available until you confirm. Charter availability changes continuously; a quote that has expired can be reissued but not guaranteed at the same price.
Our remuneration is a commission included in the price we quote. You will not receive a separate invoice from us for arranging the flight.
3. Confirmation and payment
No payment is due until the aircraft is confirmed with the operator and we have provided you with the operator’s legal name, the aircraft registration (tail number), the aircraft type and year, and its independent safety rating where one exists.
We accept payment by card, SWIFT and SEPA bank transfer, Bitcoin, USDT on the TRC-20 and ERC-20 networks, and cash on departure where local law and the operator permit it. No surcharge is applied to any method. Where payment is made in cryptocurrency, the invoice states the amount in United States dollars and the corresponding crypto amount, which is held for thirty minutes from issue; after that period the invoice is reissued at the prevailing rate. Cryptocurrency must be sent only on the network specified on the invoice. Funds sent on a different network may be unrecoverable.
The flight is confirmed for departure when cleared funds have been received. For cryptocurrency, this means one network confirmation for a domestic sector and three for an international sector.
4. Changes and cancellation
The operator’s cancellation terms apply to every booking and are provided to you in writing before you pay. Those terms vary by operator and by how close to departure the cancellation occurs.
If the operator cancels, or the aircraft becomes unavailable for technical or operational reasons, we will at your election either arrange a replacement aircraft on equivalent terms or refund you in full. Refunds are made through the channel used for payment. Refunds of cryptocurrency payments are made in the same asset on the same network, at the United States dollar value stated on the original invoice.
Flights may be delayed, diverted or cancelled by the operating carrier for reasons of weather, air traffic control, airport restriction, crew duty limitation, technical requirement or safety. Decisions of this kind rest solely with the operator’s commander and cannot be overridden by us or by you.
5. Passengers, documents and baggage
You are responsible for ensuring that every passenger holds valid travel documentation, visas and permits for the departure, destination and any transit country, and for complying with customs, immigration and health requirements. The operator is required by aviation authorities to hold each passenger’s full name, date of birth, nationality and passport details before departure.
Baggage is limited by the volume and weight capacity of the specific aircraft. Oversized items, animals and any dangerous goods must be declared when you request the quote, as they may affect which aircraft can be used.
6. Liability
Our liability is limited to the proper performance of our role as broker: sourcing an appropriately certified operator, communicating your requirements accurately and handling your payment as described above. We are not liable for the acts, omissions or default of the operating carrier, nor for delay, diversion or cancellation by the carrier, nor for any consequential loss arising from them.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be excluded.
7. Governing law
These terms are governed by the law of the jurisdiction in which Fifteen Jets is incorporated, and the courts of that jurisdiction have exclusive jurisdiction over any dispute arising from them.
8. Contact
Questions about these terms can be sent to [email protected].